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25 Dr Kulz Street, 1st Floor Deco House
Windhoek, Namibia
Telephone: +264 61 22 7036
Facsimile: +264 61 22 8361

Once you have received confirmation that your Card has been loaded.

click here confirm

You can use your Card worldwide, wherever you see the Mastercard Acceptance Mark at ATMs and merchants, excluding in the common monetary area (South Africa, Lesotho, Swaziland and Namibia) (“CMA”), and for online purchases provided that the website used is not registered in the CMA.

In order to utilize the full value of the funds loaded onto the Card, the Card should be used at a location displaying the Mastercard Acceptance Mark to the full value of the balance of the funds of the Card.

At a merchant location you may be able to combine your Card with another form of payment.  Before paying, notify the cashier of the amount you wish to be charged to the Card and ensure this Card is processed first. If you use your Card at an ATM you will be charged a fee (see table below).


Important information

  • The Card cannot be used to withdraw cash over the counter in a bank.
  • You will only be able to withdraw cash from a Mastercard supported ATM.
  • Funds cannot be transferred from this Card to a different card or account.
  • The Card is not reloadable.
  • The Card cannot be used for: (i) money transfers; (ii) accessing or purchasing goods from adult or gambling locations or internet sites; or (iii) for any unlawful activity.
  • There are a number of countries and geographical regions where the use of the Card is currently prohibited. If you attempt to withdraw cash from an ATM, or use your card at shops, restaurants, hotels and online in any of these countries or regions, your request will be declined and the reason given as 'Decline, prohibited country'. The countries and regions currently affected are: Iran, North Korea, Sudan, Syria and Crimea.


*Some ATM operators and merchants may charge and additional fee or set their own limit.  Please check whether additional fees or limits apply before making withdrawals or purchases.

**Transactions in a currency other than the currency loaded on the Card will be exchanged to the currency on the Card at an exchange rate determined by MasterCard® on the day the transaction is processed, increased by a percentage determined by the issuer.

Certain ATMs will require a six digit PIN number when only a four digit PIN number is provided on the PIN Tab attached to the card carrier.  In this event you are advised to add two zeros to the end of the PIN number supplied.  You should also always select the “credit option” when using the card if this option is available.

In the event that the incorrect PIN is used 3 times within 24 hours the card will be disabled.  Should this occur please contact us to have the card unblocked.

Please be advised that the card is only valid for 1 year from the date it was activated irrespective of any expiry date printed on the card. You are therefore advised to utilize all funds within 12 months from date of issue.  The expiry date of the card cannot be extended.